Frequently asked questions (FAQ)
How can I pay for my order?
Grace Aura always offers secure payments. We use the most common payment providers in the United Kingdom:
- Credit card (Visa, Mastercard, American Express, Maestro, and Union Pay)
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
The expected delivery time has passed, where is my order?
If your order is delayed, don't panic - please allow up to 2 extra working days and if you still haven't received your package, contact us at customerservice@grace-aura.com.
What are the shipping costs?
Shipping is free on all orders.
Damaged package?
In the unlikely event that your order arrives damaged, please contact our support at customerservice@grace-aura.com.
Do you want to return the product?
We understand - maybe it doesn't fit or you just don't want it anymore. Please read our returns policy for details.
Name of the business: Grace Aura by DAA Media Solutions Ltd
Address: 27, Old Gloucester Street, London, WC1N 3AX, United Kingdom
Company Registration Number: 14888330
Email: customerservice@grace-aura.com
Telephone number: +447402173046
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: closed